Shipping policy
For ‘off-the-shelf’ Goods purchased through Our Site, the Goods will normally be delivered within one – four weeks after the date of payment receipt unless otherwise agreed or specified during the ordering process. 13.2. For ‘customised line’ Goods purchased through Our Site, the Goods will normally be delivered within eight – fourteen weeks after the date of payment receipt unless otherwise agreed or specified during the ordering process. 13.3. We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, We will inform you as soon as possible and will take steps to minimise the impact of the delay. 13.4. If there is a risk of a substantial delay to delivery, you may contact Us to end the Contract and will be refunded any sums paid for Goods that you have not received. 13.5. If you (or someone on your behalf) are not available at your address to take delivery of the Goods and they can not be posted through your letterbox, Our delivery agent will inform you of how to arrange for re-delivery or of where to collect the Goods.